FREQUENTLY ASKED QUESTIONS

Google Rating
4.9
Based on 36 reviews

HOW DO I KNOW IF A MOVING COMPANY IS LEGITIMATE?

According to the Federal Motor Carrier Safety Administration (FMCSA), a growing number of complaints have been filed against movers lately – many of which are due to the “fraudulent practices… of rogue movers.” Minimize the risk of moving-day delays, damages, inflated charges, or loss of possessions by hiring legal, certified movers. Our license numbers can be found on the footer of this page. 

Do I need to empty my dresser drawers?

It depends. If there are any breakable items in the drawers we recommend removing those item. If there are just clothes and soft items in the drawers there is no need.

How much should I tip my movers?

Although our movers are trained to never ask or hint for tips from customers, they are allowed to accept tips should customers feel inclined for the hard work they received. In terms of what to tip the movers, we encourage customers to tip whatever they feel is necessary for the job that was completed.

Are The Movers Employees Of ATX FIREFIGHTER MOVING?

Yes, all our movers are employees of ATX Firefighter Moving who have undergone full background checks and drug testing.

SATISFIED CLIENTS

TESTIMONIALS

I had major damage to my Lago Vista condo from the freeze and had to move what was salvageable to a storage unit. I was referred to Ashley at ATX Firefighter Moving and she was so helpful and nice, setting up the move within a week due to the urgency of my having to vacate. The 3 movers were punctual in their arrival time, efficient in the time they took to load the truck, and super friendly and helpful! I plan on requesting the same movers when my condo is repaired they were that great!
Trish Bonnot
Trish Bonnot
00:24 18 Mar 21
Contacted ATX 3 days in advance for a local move in Austin. They were great! Right on time, incredibly professional, very quick and thorough. They did a fantastic job and were always very responsive to anything we needed. Originally quoted 4-hours, and they did it in two, and adjusted the rate accordingly. They really did make everything very easy and stress free!
Roger Gragg
Roger Gragg
22:26 01 Mar 21
Very professional and friendly movers! Great experience.
Candace Guittard
Candace Guittard
21:00 01 Mar 21
These guys were professional, cool, and friendly all at once. We had an issue with the moving date due to all the ice in the recent days, but once that was over, they were on time, ready to work, and was quick about it. The two guys moved my stuff in no time, despite the elevator problem we had in my building. I will be using them again for my next move, that's for sure.
Ilbria
Ilbria
16:48 28 Feb 21
The guys that were sent to move is showed up early and worked hard and efficiently. They started at 7:45 am and loaded two trucks carefully and travelled 3-1/2 hours to our new home. They began unloading at 5:45 pm and worked until they were through around 9:45 pm. They were absolutely the sweetest guys and could not have been more pleasant to work with. They went above and beyond and did it laughing and having a great time the entire day. We were completely satisfied and thankful for these young men. I would highly recommend them to anyone.
Kelley Muilenburg
Kelley Muilenburg
22:31 13 Feb 21
Great people! Great mission! Great service! Thank you for making a tough move smoother than expected.
Sarah Preston
Sarah Preston
15:40 15 Dec 20
This is the second time I've used ATX Firefighter Moving. It was a special circumstance to move a deceased family member's belongings to the surviving mother's area. They were on time. Wore masks at all times.Very attentive when I gave instructions and concerns. They asked for permission before breaking down certain items when they couldn't get them through doorways.I specifically told them that we would prefer to have them take extra time and care on the items and they took exactly the amount of time that was in the original estimate while being extra careful of the boxes and furniture.The most impressive part and the reason why I chose them in the first place, was the human care they gave to my family in this difficult experience. It was very emotional for me to see the moving process, so I appreciated their efforts.I sent them to meet the deceased family member's mother and brother at a storage unit. They were extremely kind. They treated them with empathy while professionally and respectfully getting the job done.I would recommend this group to anyone and will be using them again in the future.
ERIN KELLY
ERIN KELLY
22:05 04 Dec 20
Having previously worked for moving companies such as 2 men and a truck this company exceeded all expectations. I will be using them for every move in the future.
Andrew Buitron
Andrew Buitron
04:15 25 Nov 20
These guys were really professional and on time; much more reliable than other moving services that I have used... and great to talk with too.
Kevin Koym
Kevin Koym
17:57 18 Nov 20
These guys are the best! Dylan and his guys showed up on time, made great time and took excellent care of our furniture. Ill def use them again!
L Sustayta
L Sustayta
04:07 15 Oct 20
Very nice and professional guys. They worked really really hard during our move!
Cassea Hewson
Cassea Hewson
20:47 22 Sep 20
I had quite a few large items I couldn't move myself. Two firefighters showed up early, quickly and easily moved the furniture and then asked if there was anything else they could pack up in the truck. They made moving so much easier and faster than I expected. They were very cool, friendly, and professional. The price was very reasonable. I will be using them again.
Jason Fry
Jason Fry
14:45 21 Sep 20
Great company! I recommend them highly!!We were scheduled for a day the weather was supposed to be stormy, they were kind enough to change the day to Labor Day to avoid the storm and get us into our home. The team that moved us was quick and efficient. They moved our 4 bedroom home into our new home in 6 hours, they showed great care of our furniture and our homes.If you are looking for efficient polite team to move you who have all the skills necessary to do the job, this is the company you want!
Sue Tornberg
Sue Tornberg
20:50 14 Sep 20
We just hired them to move my moms super heavy antique furniture along with a whole house of stuff. Super friendly and patient with my mom
Rikki
Rikki
23:51 11 Sep 20
The best movers! Friendly, efficient solvers if challenges. Perfectly wrestled my very heavy bedroom armoire and dresser up tight 9 foot stairs. Yayyyy!
Louise Marie
Louise Marie
23:45 11 Sep 20
The movers from ATX where awesome!! They came and moved us on a day where the heat index was 110 and they worked continuously. they worked an extra long day to ensure that they completed our job. Even with our initial estimate on needing a single moving truck, we had more than that and they brought out a trailer as well to complete move.Great crew, I would hire them again!!Thanks ATX Movers!!
jeffrey bernard
jeffrey bernard
22:04 31 Aug 20
Nicest and hardest working guys you can get. Highly recommend for any service!
Kendra Meek
Kendra Meek
00:49 26 Aug 20
These guys did a great job of moving my stuff. Made it all fit into my storage unit, really helped out when I had a short notice movement and had to coordinate things through my brother remotely.
Karl Brown
Karl Brown
21:46 24 Aug 20
Jacob and his crew were incredible today! If you live in Central Texas...in August, you know these guys had a rough go! Everyone was extremely helpful and courteous. They moved even the littlest, annoying things I had packed. I’ll definitely consider this group when moving again!
Dawn Miranda
Dawn Miranda
23:39 15 Aug 20
Super duper experience. Fast yet careful and very nice guys too!
Lori Vaughn
Lori Vaughn
17:45 27 May 20
We hired ATX Firefighter Moving and I have one word to describe them....EXCELLENT!!! These guys wrapped all of my furniture securely and other than a small mark going up the stairs which was very understandable due to the piece of furniture they were moving, I can not complain. The guys were extremely nice and very helpful throughout the entire move. I would definitely hire them again and I definitely recommend these guys to move your home. The guys came in accessed the place and furniture and within an hour had all my furniture completely wrapped, loaded, and headed to the next place. These guys were very honest and kept me informed throughout the job. Give these guys a call for your move. 5 stars all the way.
Tanya Tapia
Tanya Tapia
14:50 12 May 20
Most reliable and professional, would recommend them to anyone. You’re in good hands with this company, they got all my valuables to my home safe and sound no issues whatsoever.
Goat Queen
Goat Queen
05:43 11 Apr 20
I would highly recommend anyone who is needing to move in the Austin area to check out this company. They were incredibly prompt with their responses when setting up moving times and dates. The guys that came to load our stuff on to the truck were fantastic and worked quickly and efficiently. We ended up having a delayed closing on our new home and they were incredibly understanding and generous in regards to having to reschedule services. A+ team!
Kate Bugusky
Kate Bugusky
19:17 03 Dec 19
Nick did a spectacular job with our moves, we had 2 separate dates and 3 pick ups with delivery over an hour away. They were efficient, nothing was broken and everything was put where we wanted it and put back together. They even took a load to be donated. Nick listened to our needs, asked questions along the way and the price could not be beat. I highly recommend ATX Firefighter movers for all your moving needs !
Gail Trafton
Gail Trafton
13:52 01 Nov 19
Exceptional! Very accommodating! Would use them again!
Megan Johnson
Megan Johnson
00:11 28 Sep 19
Kindest, strongest men ever! They all are so helpful and true gentlemen. When I forgot a piece that needed to be moved, they didn’t hesitate a second to come back and move it. They also move pieces several times until we found the perfect position. They are just the best! Thank you firefighter movers!!
Poopy pliplopboi
Poopy pliplopboi
17:24 23 Sep 19
Had a great experience with this moving company. They were efficient and handle my belongings with care and consideration. Will be recommending them to friends and family.
Ashley Chandler
Ashley Chandler
21:43 20 Sep 19
Hardworking and trustworthy guys! Noah is the cutest! 🐶
Kate Culver
Kate Culver
20:09 19 Sep 19
Trustworthy and hardworking!
Michelle Rogers
Michelle Rogers
01:44 19 Sep 19

GOT QUESTIONS? WE ARE READY TO TAKE YOUR CALLS 24/7.