COVID-19 POLICIES AND PROCEDURES

Google Rating
4.8
Based on 161 reviews

YOUR SAFETY IS OUR TOP PRIORITY

Thank you for choosing ATX Firefighter Moving for your upcoming move. Safety is a top priority for us and in order to maintain the highest levels of safety, we have and will continue to implement new ideas and observe recommendations from agencies such as the CDC, Texas HHS, AMSA and SMA. Currently, we are not requiring our movers to wear masks during the move. This is due to the extreme physical labor moving in Texas requires. However, they will be wearing masks during the initial walk-throughs and the checkout process.

***For more information on the status of our operations, steps we are taking to mitigate risks, and what you should do to be prepared see below.

KEEPING YOU SAFE

DURING YOUR NEXT MOVE

Masks Available During Walk-through and Checkout

Proper Hand-Washing is strictly observed

Adjusting Work Shifts as necessary

Temperature Checks are being done daily

Physical Distancing is maintained

Trucks are cleaned and disinfected before and after every move

WHAT WE ARE DOING:

  1. Each mover on our team has their temperature checked with a no-contact forehead thermometer before they leave each morning to ensure we are not sending anyone out with a fever.
  2. Requiring employees that exhibit symptoms to stay at home.
  3. Implemented work from home policies for our office staff.
  4. New morning procedures and scheduling practices to keep teams isolated and reduce our mover’s exposure to the smallest number of people possible.
  5. We have supplied each of our team members with cloth masks. If you are a senior citizen or have a health restriction, please let your sales rep know so we can arrange for more mask wearing during your move.
  6. IF RAINING:  if we are moving during rain or storms, we may not be able to keep our masks on as breathing becomes incredibly difficult once the masks become wet/soiled.
  7. GLOVES: We do not wear gloves while moving. The disposable gloves do not hold up during a move and non-disposable options just provide opportunities to cross contaminate customers when moves are conducted back-to-back. We have found a consistent regimen of hand washing is the safest option.

WHAT YOU CAN DO:

  1. Our movers will be wearing masks on site during initial walkthroughs and closing contracts and we ask that our customers do as well during these times.
  2. Let us know if you are showing symptoms – As your move date approaches please let us know if you are running a fever and/or if you are suffering from flu-like symptoms. We trust that you will keep us informed either through email or by calling to let us know in advance so we can make a decision on a case-by-case basis if your move should be postponed. If you need to cancel or reschedule, don’t hesitate to give our office a call.
  3. Practice Social Distancing – In observance of the possibilities of coronavirus spreading, we apologize in advance for not shaking hands with you. Please make sure to give our moving team space as they operate within your home or office.
  4. Prep Home in Advance – We ask that you help prep your home or office in advance of our moving team showing up by disinfecting major surfaces, furniture items and appliances, and high traffic areas to limit as much exposure to our team as possible.
  5. When possible, Keep Doors and Windows Open – In residential move settings when available, open (and leave open) outside doors and windows to increase air circulation before and during the move process.
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SATISFIED CLIENTS

TESTIMONIALS

G, MJ, David & Ben were amazing. They were focused and ready! We had 2, rather full, storage units to move to our new house. It’s been a stressful year and our whole house was in storage. They made it so easy and definitely earned it, with one of our storage units being covered in dust from construction 😭Definitely would use again!
Patricia Mikla
Patricia Mikla
22:56 26 Jan 23
I was very impressed by the professionalism and overall excellent customer service. The entire crew went above and beyond to help make this process as smooth as possible. I will definitely use them again and highly recommend!
Gina Elmore
Gina Elmore
20:14 14 Jan 23
Outstanding, professional, knowledgeable. TY very much! I have needed these guys twice for unusual and special moves. They are so reliable and a pleasure. People you can trust. TY!
GorgAnna Randolph
GorgAnna Randolph
01:30 06 Jan 23
Zeke and the guys arrived on time, were professional and did a phenomenal job. The office assistant was professional and knowledgeable about the company. There were no surprises. I received A+ Services. I will utilize them again and recommend them to others.
Rose M. Simpson
Rose M. Simpson
16:59 30 Dec 22
The team was so efficient and professional!! They helped me pack and move everything to storage within two hours. Will definitely be hiring them again!
Jessie Rusk
Jessie Rusk
23:04 29 Dec 22
Zeek, MJ, and Hunter did an excellent job during our move. All three were very professional and accommodating. The move was fast and smooth. Highly recommend the company, and specifically these 3 to anyone moving in Austin.
Mikhail Emmanuel
Mikhail Emmanuel
18:05 28 Nov 22
I called ATX Firefighters months before our move. I got a quote right away, and all my questions were answered promptly. Angel kept in touch with us and we scheduled as soon as we had a date. Zeke and Josh were our movers-excellent! They were fast, and efficient-very careful and super friendly. I would recommend this moving company wholeheartedly.
Cindy Putney
Cindy Putney
14:29 26 Nov 22
Excellent job, extremely professional.Thanks a lot!!!
Diego Tinao
Diego Tinao
14:15 17 Nov 22
The team was great - showed up with a great attitude - were quick and efficient- did an outstanding job!
Richard Prince
Richard Prince
17:09 24 Oct 22
We meet Nick (one of the owners) at an event that moving companies have to pay to attend to become BETTER! A company investing in knowledge, skills, & customer service shows their heart & soles that they truly care about their customers! Firehouse Movers HIGHLY recommend ATX Firefighter Moving (firefighter owned businesses) in the Austin area! Keep up the AWESOME work STAY SAFE & STAY LOW! GOD BLESS YOU!
Firehouse Movers
Firehouse Movers
09:54 23 Oct 22
Very quick, knew what they were doing, treated everything with kid gloves, glad I went with them
Joe Morales
Joe Morales
18:51 17 Oct 22
The best movers ive ever used.
Kelly Brooks
Kelly Brooks
20:21 15 Oct 22
G and Josh were so polite, helpful, and knew what they were doing so they made the moving process stress-free and a positive experience. Would absolutely book with this company again!
Kristi Stauffer
Kristi Stauffer
01:46 15 Oct 22
Such an awesome experience!! Super professional, fast, efficient!! 10 out of 10 recommend!!
Sally Griffith
Sally Griffith
02:15 09 Oct 22
These guys were superstars! Thank you for being extremely careful, respectful, and professional! Fantastic experience!!!
Arati Moses
Arati Moses
01:51 23 Sep 22
Went above and beyond with speed and care. After a scheduling conflict, the team arrived with an even larger crew than expected and went straight to work. Completed the job in a very quick manner, communicated well, and took care to place items where directed. Thumbs up!
Marcel Sengul
Marcel Sengul
13:45 19 Sep 22
Best moving company I’ve worked with in Austin
Rob Vance
Rob Vance
00:08 16 Sep 22
Outstanding service from our moving crew and admin staff. The moving crew was super courteous and had amazing attitudes. They made our move quick and painless and were very accommodating on where we wanted things placed. I'll recommend them to everyone!
Tiffany Novak
Tiffany Novak
16:04 09 Sep 22
Move was quick and easy, asked questions to clarify anything about the move, straightforward and professional.
Matt Watson
Matt Watson
20:39 01 Sep 22
Andrew and Ashley were incredible! We contacted ATX Firefighter Moving on Friday to check their availability for the weekend. Angel and her dispatcher worked hard to get a same/next day crew for us - thankfully, manager Andrew and his partner Ashley stepped in. They worked so hard to unload furniture from our three-story townhouse and efficiently moved us into our new home for us. We are so glad we contacted them!
Samantha Waldrup
Samantha Waldrup
21:19 27 Aug 22
These guys were fast, efficient and most of all very reliable and took good care of my furniture. I would definitely hire again
Amer Arab
Amer Arab
13:57 27 Aug 22
Brad and his team were absolutely amazing! Provided a very professional and friendly service. Thank you guys! Will definitely recommend you to friends and family!
Isa Ellison
Isa Ellison
17:23 21 Aug 22
I hired them to move my 2br apartment from Austin to Galveston. Load/unload times were exceptionally fast. Highly recommended!
Chip Coy
Chip Coy
00:27 19 Aug 22
This is move #2 of 4 and they continue to hit the mark each time. We are so happy with the professionalism and professionalism.The rest of the moves have all gone SMOOTH! That’s 4 moves in 3 months with ATX Firefighter Moving. Awesome service!
Rebecca Dunn D'Amico
Rebecca Dunn D'Amico
22:12 09 Aug 22
The guys were wonderful helpful and very careful. Willing to do what it took to get job done. Good job guys and thank you very much.
Isabel McGee
Isabel McGee
13:29 07 Aug 22
Giovanni, Silver, and Raymond were so great and kind. They worked so hard and I really appreciated it!!
Katherine Cook
Katherine Cook
00:28 01 Aug 22
You just can’t do better than ATX Firefighter Moving! Professional, courteous, fast, but most importantly super careful with the household goods and the house. Thanks so much guys!
Grace McCormick
Grace McCormick
20:56 27 Jul 22
Zeke and Josh were really helpful with all of the things we needed moved, could not recommend them enough. They even helped up with our washer and dryer connections. Would definitely recommend this company as the movers were really friendly and very quick!!
Trinity Garcia
Trinity Garcia
16:46 27 Jul 22
We had such a seamless move. The guys were extremely professional and go above and beyond to help you in any way you need.We have worked with a lot of moving companies that were horrible experiences. This is the first company we have dealt with that has great integrity and all the movers are extremely helpful and professional.Highly recommend! 100% will be using them again.
Yaseen Waqar
Yaseen Waqar
16:57 16 Jul 22
The move team, Gerardo, Brad and Chase, were great. They were nice, fun and worked really hard. I appreciate the entire team, including Ashley from the office. I would recommend using them to anyone.
Erin Groffman
Erin Groffman
13:55 15 Jul 22
We had such a good experience with Tim and his crew. They were quick, communicative, and friendly. We are so happy we hired this team and will recommend them to everyone needing movers!
Sunni Reilley
Sunni Reilley
17:37 14 Jul 22
Tim, Josh and Zeke were the most professional movers we have ever worked with. They were punctual, polite and worked quickly. They took extra care ensuring everything was packed and wrapped carefully for the move. Ours was a 2-part move, half to an apartment and half to a storage unit and these guys got us settled in fast. I highly recommend this moving company and we will be calling them back in a few months for our next move. Thanks again you guys!
Laura Rawlins
Laura Rawlins
20:56 09 Jul 22
I was so impressed with ATX Firefighter Moving! The guys who came to move my grandmother's home (G., Evan, and Zeke, I believe) were over the top awesome. It was hot and there was a lot of very breakable furniture and glass, and right away, they put me at ease with how responsible and responSIVE they were to everything I gave them. G. in particular was very calming and confident that they could do the job well, and he was right-- they definitely did. They were even so fast that it caught me off guard and I had to leave to pick up my kids from school but they were totally fine working on their own to get the rest of the move done and lock up by themselves. Having them help with this move was honestly a huge weight lifted off of my shoulders (no pun intended!). Infinite thanks to them!
Andrea Fleming
Andrea Fleming
15:15 14 Jun 22
These movers were incredible! This was my first time hiring a moving company, and they really went the extra mile. Super quick, and very friendly team. All of our stuff made it safe and sound! I’m super thankful for these guys- will be using them again for future moves!
Lauren Thoene
Lauren Thoene
20:43 04 Jun 22
G and Brad were very professional and so nice! i definitely recommend using this moving company!! I appreciate how G and Brad were also so considerate to the rest of my sleeping family! They made almost no noise going up and down the stairs. Even Janice the woman that booked the service for me was so sweet and i could tell she wanted to get me the absolute best value! I am for sure using Firefighter Moving Co. for my next move!!!
Shania Cisneros
Shania Cisneros
00:45 30 May 22
This is the fourth time I have scheduled with ATX Firefighter Moving and they never disappoint! They are prompt, professional, polite, dedicated, careful and always pay attention to their surroundings. I highly recommend using these movers for any reason; from a small College apartment move into storage or a large facility from one side of Austin to another, they do it all - and they do it right!
Julie Kallman
Julie Kallman
02:44 26 May 22
Hands-down the best movers I’ve ever used. The guys were incredibly kind, helpful, and CAREFUL with our belongings. G, Josh, and Ben all worked quickly and their communication was stellar. They even took time to interact with my kiddos who were trying to help but really only getting in the way lol. Highly recommend! 🙂
H L
H L
20:18 20 May 22

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