COVID-19 POLICIES AND PROCEDURES

Google Rating
4.7
Based on 351 reviews

YOUR SAFETY IS OUR TOP PRIORITY

Thank you for choosing ATX Firefighter Moving for your upcoming move. Safety is a top priority for us and in order to maintain the highest levels of safety, we have and will continue to implement new ideas and observe recommendations from agencies such as the CDC, Texas HHS, AMSA and SMA. Currently, we are not requiring our movers to wear masks during the move. This is due to the extreme physical labor moving in Texas requires. However, they will be wearing masks during the initial walk-throughs and the checkout process.

***For more information on the status of our operations, steps we are taking to mitigate risks, and what you should do to be prepared see below.

safety

KEEPING YOU SAFE

DURING YOUR NEXT MOVE

mask

Masks Available During Walk-through and Checkout

hand-washing

Proper Hand-Washing is strictly observed

shift

Adjusting Work Shifts as necessary

temp-check

Temperature Checks are being done daily

social-distancing

Physical Distancing is maintained

clean-truck

Trucks are cleaned and disinfected before and after every move

WHAT WE ARE DOING:

  1. Each mover on our team has their temperature checked with a no-contact forehead thermometer before they leave each morning to ensure we are not sending anyone out with a fever.
  2. Requiring employees that exhibit symptoms to stay at home.
  3. Implemented work from home policies for our office staff.
  4. New morning procedures and scheduling practices to keep teams isolated and reduce our mover’s exposure to the smallest number of people possible.
  5. We have supplied each of our team members with cloth masks. If you are a senior citizen or have a health restriction, please let your sales rep know so we can arrange for more mask wearing during your move.
  6. IF RAINING:  if we are moving during rain or storms, we may not be able to keep our masks on as breathing becomes incredibly difficult once the masks become wet/soiled.
  7. GLOVES: We do not wear gloves while moving. The disposable gloves do not hold up during a move and non-disposable options just provide opportunities to cross contaminate customers when moves are conducted back-to-back. We have found a consistent regimen of hand washing is the safest option.

WHAT YOU CAN DO:

  1. Our movers will be wearing masks on site during initial walkthroughs and closing contracts and we ask that our customers do as well during these times.
  2. Let us know if you are showing symptoms – As your move date approaches please let us know if you are running a fever and/or if you are suffering from flu-like symptoms. We trust that you will keep us informed either through email or by calling to let us know in advance so we can make a decision on a case-by-case basis if your move should be postponed. If you need to cancel or reschedule, don’t hesitate to give our office a call.
  3. Practice Social Distancing – In observance of the possibilities of coronavirus spreading, we apologize in advance for not shaking hands with you. Please make sure to give our moving team space as they operate within your home or office.
  4. Prep Home in Advance – We ask that you help prep your home or office in advance of our moving team showing up by disinfecting major surfaces, furniture items and appliances, and high traffic areas to limit as much exposure to our team as possible.
  5. When possible, Keep Doors and Windows Open – In residential move settings when available, open (and leave open) outside doors and windows to increase air circulation before and during the move process.
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SATISFIED CLIENTS

TESTIMONIALS

This was my first time working with this moving company and Joe and Marquies exceeded my expectations. They wrapped my furniture, handled everything with care, and were super fast even with me having 3 flights of stairs ! also very friendly guys in general. The pack, transport, and drop off to the new house was seamless. I will be calling again for future moves and referring anyone else in the meantime !
Briona Bowen
Briona Bowen
01:53 11 May 25
Absolutely! Here's a warm, enthusiastic review you can use for ATX Firefighter Movers:Best Moving Experience Ever – Thanks to Joe, Dasean, Marquies, Josh, and James!I’ve moved every five years for most of my life, and without a doubt, ATX Firefighter Movers gave me the best experience I’ve ever had. From start to finish, the team—Joe, Dasean, Marquies, Josh, and James—were incredible. They were not only hard-working and efficient, but also genuinely friendly and upbeat, which made a typically stressful day actually enjoyable.Their exceptional customer service stood out right away. They were flexible with scheduling, attentive to details, and treated my belongings with great care. You could tell they took pride in their work and in helping people. It was clear they enjoyed working together, and that positive energy made a big difference.If you want a moving team that’s professional, personable, and gets the job done right, look no further. ATX Firefighter Movers is hands-down the best in the business. I can’t recommend them highly enough!
Debrah Rogers
Debrah Rogers
23:15 03 May 25
We hired them for moving our son from Austin to Dallas (his first apartment). Marquees and Cody did a great job and took care to wrap up the furniture in blankets and shrink wrap and were very easy to work with. I would hire them again!
Kevin Taylor
Kevin Taylor
21:55 03 May 25
Just wanted to share PJ , Cody and Dashan did an amazing job with my move. On time, professional and handled everything within my quoted time frame. Thanks again!!
Aaron W
Aaron W
00:59 03 May 25
Joe, Marquies and Cody were amazing. Quick, careful and courteous. You can't go wrong with these guys!!
Chris King
Chris King
13:16 29 Apr 25
PJ, Tim and Mafie did a great job. Fast, friendly and strong. Money well spent for this older guy. 🙂
Jaime Alaniz
Jaime Alaniz
16:06 27 Apr 25
Nice crew. They were super helpful, quick, and efficient.
Noah Rudino
Noah Rudino
20:38 25 Apr 25
Just used ATX Firefighter Moving to move from one side of Austin all the way to other, and it’s worth every penny!!! PJ, Joe, and Mafa (sp? sorry I should have ask for spelling) were incredible, professional, and so optimistic! (Even when moving things up two flights of stairs.) They took care not to damage any walls or doors, and they took the time to make sure my items were secured and safe. And it was so great not having to worry about driving a massive truck myself!They made moving enjoyable-I never thought that was possible, and I truly couldn’t have done it without them. So grateful, and will use ATX Firefighter Moving for every move in the future.
Kiersten Ivy
Kiersten Ivy
18:32 19 Apr 25
Would highly recommend this company. Luis was very friendly & helpful while also being very accommodating & responsive. Joe & Marcus were very nice & helpful and were careful with all our belongings. Great service all around 🙂
Jeanette Casciano
Jeanette Casciano
16:59 08 Apr 25
Three smart, strong, and efficient young guys (Andrew PJ and Joe) showed up on time & all business. Reliably and safely moved my mother's furniture from her memory care room to another facility. They followed all rules and protocols and helped make an emotional experience easy and pleasant. Strongly recommend these guys...
Casey P
Casey P
11:00 24 Mar 25
Both guys were awesome and really good. Great personality and respected every single piece of furniture and box they moved. Just an absolute amazing experience !!!!!
Art Cantu
Art Cantu
19:54 09 Mar 25
Joe and Crew did an excellent job, highly recommend and competitive pricing.
Rodolfo GG
Rodolfo GG
18:24 09 Mar 25
This was the best moving experience I ever had. The two guys were the best and went out of their way to accommodate my move. I would recommend them to friends and family. Thanks for the tallest customer service.
Linda Morrison
Linda Morrison
02:10 04 Mar 25
Luis and the amazing guys who moved me today are phenomenal! They were so friendly! Very prompt and professional. I can’t recommend them enough!
Jill Dickinson
Jill Dickinson
22:30 02 Mar 25
Josh, Dasean, & James helped us out with our move. Not only were the guys super upbeat, but they didn't waste any time. Much appreciated for all the time saved had we moved ourselves.
Mason
Mason
01:16 02 Mar 25
Had a great moving day with these guys. Very polite and energetic. Andrew and Joe were professional and a pleasure to work with.
Texas Girl
Texas Girl
18:39 27 Feb 25
They just finished moving me into my new home. They were super fast and very nice. The price ended up the same price as the quote which usually doesn’t happen when I move.A friend recommended them and I’m glad he did!
Art
Art
22:10 25 Feb 25
Moving is already stressful and these guys made the process so smooth and efficient! They were accommodating and worked with us to make the move a seamless one! They went above and beyond and worked so hard! Would definitely recommend and will be using them again in the future!
Jessica Hipps
Jessica Hipps
19:23 22 Feb 25
Fast, careful, efficient. Checked to make sure everything was done accurately (and it was). Friendly, kind. Exceeds expectations.
Harry behal
Harry behal
16:39 21 Feb 25
These guys rocked. Andrew, Joe, and Josh crushed our move with speed and carefulness. I would ONLY go with this moving company!
Jon and Sarah Callaway
Jon and Sarah Callaway
03:48 20 Feb 25
Andrew and Joe packed our UHAUL for our move to Colorado from Texas. They were very fast and careful with all our furniture.
Veronica Sangaline
Veronica Sangaline
14:20 19 Feb 25
Joe and Luis were on point. They worked quickly and with great care. Also, very respectful of their surroundings. I highly recommend.
Chris Thornton
Chris Thornton
13:38 16 Feb 25
Phenomenal! Andrew and his crew took great care in moving everything including antiques! Amazing company and wonderful guys! They went above and beyond.
Monica Mattei
Monica Mattei
02:28 05 Feb 25
Andrew, Ilyas and Ayoub did an AMAZING job with my move. They were professional, efficient and friendly. The company was very accommodating to my needs and schedule. I highly recommend them for your move.
Nina Janes
Nina Janes
17:47 04 Feb 25
Excellent experience! Dasean & Joe were professional and helpful. They provided guidance on best to approach moving certain items and they quickly helped wrap secure larger items. They even disassembled and reassembled the bed frame in order to properly move it and I really appreciate that!
Sarah Carter
Sarah Carter
02:36 03 Feb 25
Good communications. Crew was very professional, knew what they were doing. A few pieces of furniture were damaged, but assured they will be repaired or replaced by Luis.Crew worked long hours & completed the move. Set up the beds at our new place to allow my wife and I to get a good night's sleep.Would certainly recommend this trustworthy team for any local move. They care about their customers and take great pride in their work.Feel like I am a very good judge of character, being retired, ex-law enforcement. Very dependable, quality guys!P.S. - request DeSean, Joe and Mafi. ( Josh chipped in and helped, too.) Great crew!
MCR
MCR
18:22 24 Jan 25
The team was awesome. On time, efficient, careful with our items, ensured that everything was where we wanted it and super friendly and very fairly priced. Would 100% use again and recommend for anyone in the Austin area.
Jimmy Gray
Jimmy Gray
17:40 06 Jan 25
For our move, ATX Firefighters sent over 3 movers to get us across town to a new 4 bedroom house. The team of Ilyas, Ayoub, and Kamal were efficient, professional, and personable. After the team showed up, they did a walkthrough of the house and discussed a plan for how to tackle the job before ever starting the clock on the move. The three of them immediately got to work. Moving quickly while also taking care to wrap and pad any furniture or fragile objects.Our move was cursed with sudden and intense bouts or rain, but the 3 of them kept things moving where they could. I ran into some issues with disconnecting the large appliances and Ilyas stepped in to help. When were were unable to shut off the water to the fridge, he even offered to come back later to help move it so we didn’t have any more delays that day. Despite the setbacks, the move went very smoothly and we are happy in our new home.Thanks!
Jon Malloy
Jon Malloy
15:32 30 Dec 24
From start to finish ATX made my move go smoothly. From the first point of contact to the crew that moved my home, they were fast, courteous and professional. Hope I don't have to move again any time soon but, if I do, my first call will be to ATX Firefighter Moving!
Mac Wayne
Mac Wayne
12:52 30 Dec 24
Ilyas, Ayoub & Kamal were rock stars today! We were swapping things from one house to another and the man going back to our first house - which was not what their scheduler understood (despite my original instructions). They rolled with the punches and were exceptionally helpful and friendly! So appreciated everything they did to help us!
Shelly Beaird
Shelly Beaird
01:17 30 Dec 24
Luis, Andrew and Joe were so incredibly helpful! I had a last minute furniture move, involving 3 different locations from pick up to drop off, and they handled it so well! And it was raining!They’re professional, super nice guys and easy to work with. I’d recommend them any time, hands down!!
Stacey Taylor
Stacey Taylor
17:29 26 Dec 24
We hired them to move to two different locations and the guys did a great job! Very professional and time efficient!
Jordon Johnson-Rubell
Jordon Johnson-Rubell
11:30 18 Dec 24
Deshaun and Seth made our lives so much easier. Really recommend based on price, and expedience
Dakota Sanders
Dakota Sanders
18:23 02 Dec 24
Great job, the guys were on time, fast, and efficient. Everything was padded, wrapped, and they were so helpful putting everything in it's proper place even if we needed to move and adjust things. Just a great experience I'd recommend these guy to everyone who needs a quick move at a reasonable cost. Thanks Fellas!
charles mcclune
charles mcclune
18:37 29 Nov 24
I had an amazing experience with ATX Firefighter Moving. They made my moving process smooth and stress free. I had gotten a quote for two movers but on the day of they showed up with a third person free of charge. This made my move even more efficient and less expensive. Josh, Ilyas, and Ayoub were very kind and great to work with! I would 100% recommend ATX Firefighter Moving.
Kira O'Connor
Kira O'Connor
15:56 13 Nov 24
We had a great experience with ATX Firefighter Moving! They were prompt, courteous and efficient. I would recommend them to anyone in need of moving services and would hire them again!
Amy Martorano
Amy Martorano
13:47 10 Nov 24
This was my first time using movers and I was very skeptical about it because I immediately go to the most recent negative reviews and get to reading. I reviewed several local Austin moving services and I chose to go with these guys, and man was I glad I did!First with the Pros. The two gentleman were very polite and friendly. Really outgoing and nice. They did an excellent job with securing my belongings for transport. They were extremely careful about going around corners and doorways and even coming up the stairs. Not one scuff mark! They did my move in a timely manner as well. They hustled and got finished before the estimated time of completion. I really can’t say enough good things about them.Now for the Cons. Welp, I had none. If I had to say anything negative about them, it would be a lie. No joke. I am thoroughly impressed. After this lease, if I choose to move elsewhere, I’m contacting this company again. I strongly recommend you go with this company if you have any doubts about which establishment to go with
bryan zacha
bryan zacha
13:18 29 Oct 24
Phenomenal and efficient moving! Very friendly and kind people and they did an amazing job taking care of our belongings! 10/10!
Abigail Kassab
Abigail Kassab
02:34 13 Oct 24
Andrew and Q were phenomenal! They moved us quicker than we could have imagined. They were hard working, respectful, friendly, and incredibly helpful. We were amazed at the quality of our move!
Rachel Bequette
Rachel Bequette
18:25 06 Oct 24
The movers are awesome and very courteous. They were flexible when it took longer to travel than expected. Hard workers as well.
Goodness Gracious
Goodness Gracious
00:32 03 Oct 24
Andrew and Q were so great! Friendly, courteous, wanted to get the job done right from the beginning. I was very impressed with how they threw themselves into it, and maintained a professional attitude the entire time. Highly recommend requesting these two fellas. Thanks, guys!
B Myers
B Myers
16:52 02 Oct 24
I had an exceptional experience with ATX Firefighter Moving! From start to finish, their team was professional, efficient, and incredibly helpful. They arrived on time and handled my belongings with the utmost care. The movers were skilled and made the entire process smooth and stress-free. I was amazed by how quickly they worked while ensuring everything was properly packed and secured. The attention to detail and dedication to customer satisfaction were evident throughout. I highly recommend ATX Firefighter Moving for anyone in need of a reliable and top-notch moving service. They truly exceeded my expectations!Crew: Luis, Arthur, KyleUpdate move 2:Andrew and Ilyas did a wonderful job moving me out of town.
Joshua Hankins
Joshua Hankins
20:35 28 Sep 24
Great moving service don’t do nothing less. Keep up the good work and good bless.
Shuaib Chambers
Shuaib Chambers
13:11 24 Sep 24
I’ve moved no fewer than ten times, and have used several moving companies and Taskers and Bellhops. These guys were the best I’ve ever hired. Best rate of the five companies I got quotes from. Super friendly and efficient.
Lacey Spencer
Lacey Spencer
16:39 21 Sep 24
These guys are awesome. Llyas, Ayoub and Kamal worked tirelessly all day to get our move completed. My wife and I recommend this Company. We were impressed at how professional they were and all three were true Gentlemen!
R G
R G
23:12 11 Sep 24
Absolutely great service! Movers were friendly and efficient. Admin service was also great, when I inquired about the service they followed up with me and even at hours that worked with my schedule. I was able to book them a week/a couple of days in advance of my move. I would rehire if/when needed in the future!
Karla Rodriguez
Karla Rodriguez
15:15 09 Sep 24

GOT QUESTIONS? WE ARE READY TO TAKE YOUR CALLS 24/7.