COVID-19 POLICIES AND PROCEDURES

Google Rating
4.8
Based on 128 reviews

YOUR SAFETY IS OUR TOP PRIORITY

Thank you for choosing ATX Firefighter Moving for your upcoming move. Safety is a top priority for us and in order to maintain the highest levels of safety, we have and will continue to implement new ideas and observe recommendations from agencies such as the CDC, Texas HHS, AMSA and SMA. Currently, we are not requiring our movers to wear masks during the move. This is due to the extreme physical labor moving in Texas requires. However, they will be wearing masks during the initial walk-throughs and the checkout process.

***For more information on the status of our operations, steps we are taking to mitigate risks, and what you should do to be prepared see below.

KEEPING YOU SAFE

DURING YOUR NEXT MOVE

Masks Available During Walk-through and Checkout

Proper Hand-Washing is strictly observed

Adjusting Work Shifts as necessary

Temperature Checks are being done daily

Physical Distancing is maintained

Trucks are cleaned and disinfected before and after every move

WHAT WE ARE DOING:

  1. Each mover on our team has their temperature checked with a no-contact forehead thermometer before they leave each morning to ensure we are not sending anyone out with a fever.
  2. Requiring employees that exhibit symptoms to stay at home.
  3. Implemented work from home policies for our office staff.
  4. New morning procedures and scheduling practices to keep teams isolated and reduce our mover’s exposure to the smallest number of people possible.
  5. We have supplied each of our team members with cloth masks. If you are a senior citizen or have a health restriction, please let your sales rep know so we can arrange for more mask wearing during your move.
  6. IF RAINING:  if we are moving during rain or storms, we may not be able to keep our masks on as breathing becomes incredibly difficult once the masks become wet/soiled.
  7. GLOVES: We do not wear gloves while moving. The disposable gloves do not hold up during a move and non-disposable options just provide opportunities to cross contaminate customers when moves are conducted back-to-back. We have found a consistent regimen of hand washing is the safest option.

WHAT YOU CAN DO:

  1. Our movers will be wearing masks on site during initial walkthroughs and closing contracts and we ask that our customers do as well during these times.
  2. Let us know if you are showing symptoms – As your move date approaches please let us know if you are running a fever and/or if you are suffering from flu-like symptoms. We trust that you will keep us informed either through email or by calling to let us know in advance so we can make a decision on a case-by-case basis if your move should be postponed. If you need to cancel or reschedule, don’t hesitate to give our office a call.
  3. Practice Social Distancing – In observance of the possibilities of coronavirus spreading, we apologize in advance for not shaking hands with you. Please make sure to give our moving team space as they operate within your home or office.
  4. Prep Home in Advance – We ask that you help prep your home or office in advance of our moving team showing up by disinfecting major surfaces, furniture items and appliances, and high traffic areas to limit as much exposure to our team as possible.
  5. When possible, Keep Doors and Windows Open – In residential move settings when available, open (and leave open) outside doors and windows to increase air circulation before and during the move process.
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SATISFIED CLIENTS

TESTIMONIALS

I was so impressed with ATX Firefighter Moving! The guys who came to move my grandmother's home (G., Evan, and Zeke, I believe) were over the top awesome. It was hot and there was a lot of very breakable furniture and glass, and right away, they put me at ease with how responsible and responSIVE they were to everything I gave them. G. in particular was very calming and confident that they could do the job well, and he was right-- they definitely did. They were even so fast that it caught me off guard and I had to leave to pick up my kids from school but they were totally fine working on their own to get the rest of the move done and lock up by themselves. Having them help with this move was honestly a huge weight lifted off of my shoulders (no pun intended!). Infinite thanks to them!
Andrea Fleming
Andrea Fleming
15:15 14 Jun 22
Amazing!! If you are moving, you won’t find a better value or a better service! The move was easy and these guys are great!
Kim Lenihan
Kim Lenihan
05:11 12 Jun 22
The movers were professional and knew what they were doing with all types of furniture and appliances. Very impressed with the work that was done and the timing of the whole move itself. I would recommend this company to friends and family alike. Nice work!
Stevan balnis
Stevan balnis
16:16 10 Jun 22
These movers were incredible! This was my first time hiring a moving company, and they really went the extra mile. Super quick, and very friendly team. All of our stuff made it safe and sound! I’m super thankful for these guys- will be using them again for future moves!
Lauren Thoene
Lauren Thoene
20:43 04 Jun 22
G and Brad were very professional and so nice! i definitely recommend using this moving company!! I appreciate how G and Brad were also so considerate to the rest of my sleeping family! They made almost no noise going up and down the stairs. Even Janice the woman that booked the service for me was so sweet and i could tell she wanted to get me the absolute best value! I am for sure using Firefighter Moving Co. for my next move!!!
Shania Cisneros
Shania Cisneros
00:45 30 May 22
This is the fourth time I have scheduled with ATX Firefighter Moving and they never disappoint! They are prompt, professional, polite, dedicated, careful and always pay attention to their surroundings. I highly recommend using these movers for any reason; from a small College apartment move into storage or a large facility from one side of Austin to another, they do it all - and they do it right!
Julie Kallman
Julie Kallman
02:44 26 May 22
Hands-down the best movers I’ve ever used. The guys were incredibly kind, helpful, and CAREFUL with our belongings. G, Josh, and Ben all worked quickly and their communication was stellar. They even took time to interact with my kiddos who were trying to help but really only getting in the way lol. Highly recommend! 🙂
H L
H L
20:18 20 May 22
Everything went smoothly. They even helped unload some furniture that my family had loaded into their van from another location. The three men doing the move were friendly and very helpful.
Jeff Pike
Jeff Pike
19:51 09 Apr 22
Such a fantastic team from beginning to end! From the first call I had, the move & closing out were best in class! They took such good care with my fragile boxes & furniture. Everyone on moving day was kind, professional & swift! Of all the movers I’ve ever used they were the best!
kristy parker
kristy parker
00:43 06 Apr 22
Josh and Tim arrived during the arrival window and worked tirelessly loading our stuff and then unloading at our new location. The whole process was seamless from beginning to end and I can’t say enough good things about those two young men. I would highly recommend.
Sandra Westerberg
Sandra Westerberg
22:28 30 Mar 22
Outstanding service, Outstanding courtesy. Outstanding willingness to go above and beyond. Outstanding price. Outstanding personnel. A marvelous experience from the initial contact to the empty truck departing our house. Would highly recommend this company of first responders.
Craig Manning
Craig Manning
20:20 29 Mar 22
Awesome job! Made our move an easy and positive experience. Thank you so much!!!
Madeline Seifert
Madeline Seifert
22:20 18 Mar 22
Zeke and Tim were incredibly professional, quick, and super efficient. Truly appreciate how awesome they were. Would highly recommend!
Frances Herndon
Frances Herndon
23:01 19 Feb 22
Phenomenal experience! From the quote, to booking, to the actual move. I’ve had plenty of experience with professional movers & it’s never an enjoyable experience. They’re late, slow, break things, overcharge, etc. But not with ATX Firefighter Moving! G, Hunter, & Josh were amazing! They moved me from one city to another in record time, were incredibly kind & professional, & not a single thing was broken or damaged. Seriously, would HIGHLY recommend them!
Chasity Gibson
Chasity Gibson
01:59 18 Feb 22
Our experience with ATX Firefighter Movers was very good. Quick to respond, return calls, flexible , and efficient. No hidden costs. We appreciated their professional friendly help with our move !!!
Carmen Williams
Carmen Williams
17:08 14 Feb 22
These guys are ALWAYS the best, we have used their moving services several times for moves and just when we had to move stuff in and out of the house as we were working on the floors, etc. They have always been impeccably professional, super nice, and most importantly, great at what they do. Some of my family members have used their services also and they had perfect experiences too. A++ service as usual, thanks guys!
Diego Mendez-Sabre
Diego Mendez-Sabre
01:03 09 Feb 22
The four guys that came out to help us relocate a hot tub and a cold plunge were awesome. We all kinda scratched our heads figuring out how to move these huge tubs, and these guys helped get it done quickly! Very grateful, and we’ll be using you guys again!
Jeriah Doughty
Jeriah Doughty
20:02 02 Feb 22
Highly recommend! The movers were very courteous and worked with sincere integrity. Even when we encountered a challenge, they accommodated us above and beyond.
Amy Hill
Amy Hill
01:58 01 Feb 22
Josh, and G were amazing, they were quick and efficient. They both made sure our pieces of furniture were nicely wrap and handled with care. I would definitely be recommending ATX Firefighter Moving Co. to friends and family.
elisa contreras
elisa contreras
02:02 08 Jan 22
The moving team was wonderful. Very professional and great to work with!! Accommodated any request I had and very quick. Thank you so much!
Kendra Housman
Kendra Housman
15:42 05 Jan 22
They were on time, quick and efficient. I’ve had some bad experiences with movers in Austin, but these guys moved me from central Austin to Bastrop in under 2 hours.
hayley rosenberg
hayley rosenberg
16:46 02 Jan 22
I would recommend this business. They did a great job on my move. I had everything ready for them.They loaded the truck very quickly and moved my things to storage.
Rylee
Rylee
14:20 01 Jan 22
Highly recommend! They were quick, professional, and very friendly. Couldn’t have asked for a smoother move. Thank you!!
Alexandra Cook
Alexandra Cook
16:46 23 Dec 21
These guys helped out in a pinch. I had a storage unit that was broken into and I needed items moved quickly. They booked me an afternoon 2 days after I called. They got everything done and were very communicative the entire time. Will definitely be using them again if I have to move again.
Jason Dunn
Jason Dunn
15:09 19 Dec 21
Incredibly quick, attentive, and professional movers. Would recommend them to everyone.
Pablo
Pablo
21:46 16 Dec 21
G and Tim absolutely killed it with our move. We had some large, heavy, and awkward furniture, and they were able to get it all moved quickly and safely despite the third guy on their crew having to call out the day of the move.They were professional, friendly, and worked with us on every part of the process. They even helped us move some stuff we already had at our new house to get things arranged exactly the way we wanted.On top of all that, the final price was significantly lower than what I had been thinking it would be when we started looking for movers.If all of their movers are as solid as G and Tim, you can't go wrong hiring this company for your move. 💪
Jared Schulman
Jared Schulman
18:45 11 Dec 21
This team is amazing. Jessica in the office was super helpful getting me a last minute next-day appointment. My movers, Andrew and Tim, were fantastic. They were efficient but careful (a hard combo to find), friendly, and very easy to work with. I highly recommend this company and will for sure be using them the next time I move!
Raquel Hutchinson
Raquel Hutchinson
23:39 30 Nov 21
G. And his crew did a great job of loading and unloading. They were a happy crew and that is always nice to see. Thank you!
coso cupo
coso cupo
17:26 27 Nov 21
Great move. Employees were professional on task, quick and careful with my items. Have used them 3 times and would definitely use them again. Thank you for the great move
David Pena
David Pena
18:20 23 Nov 21
These guys were great! As soon as they showed up they got right to work. Everything was carefully wrapped and moved with no damage. The guys were very friendly . I would highly recommend them to anyone! Thanks!
charles starnes
charles starnes
12:24 15 Nov 21
Highly recommend these guys! Super satisfied! If I ever need to move again I will be calling them. 5 stars from beginning to end. Very affordable as well. Jessica was the one that I scheduled the move with. She was so friendly and professional. Explained everything to me. We scheduled the move for 2pm on a Saturday she mentioned that they may come earlier because they most likely will be done with their morning job quickly. I was totally fine with that the earlier the better. She was right they called me and said they would arrive in 20 min and just like that they were there at 12pm and ready to move. We had three movers Brad, Tim and Andrew. They were awesome guys. Very professional and respectful. Super careful with all of our furniture and items. They were so quick and got the job done in 3 hours. Mind you this is a 2 bedroom apartment upstairs with big heavy furniture. This would have taken us 2 days to get done if it was just my husband and I doing our own move. We had a bunch of water bottles and Powerade for them during the move which they were truly grateful for. If y'all book with these guys make sure to have plenty of water for them. Not mandatory, but it's a nice gesture. Can't say enough good things about this establishment. I can go on and on. If you're looking for movers look no further. Book with them! You won't regret it.
Belinda Jones
Belinda Jones
15:08 06 Nov 21
I needed help with moving a very large, very heavy box up narrow stairs with a tight turn at the top. These guys were great! They were not even daunted by the challenge, which some other movers had refused to do. Highly recommend, I would use them again.
Denise Montana
Denise Montana
16:29 05 Nov 21
Working with these guys was great. Got a text when they were on their way and they arrived on time. They helped box up my TV (I had kept the box) and put extra protection on some of my furniture for me. They worked extremely hard and fast with no time wasting at all. I worked with Hunter and Andrew specifically and they were great. Andrew is a genius when it comes to fitting things through doorways.
Joshua Becker
Joshua Becker
18:17 22 Oct 21
I really appreciated the great job that G and the others did with our move. Even went smoothly and they were awesome.
Bryan Bacci
Bryan Bacci
03:30 20 Oct 21

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